In 1999, MCA needed to change its static website to a dynamic one and provide customized downloadable training materials to seminar participants. To do this, MCA turned to InterCom for the solution.

With InterCom's customer-focused solution, MCA now offers existing and new clients a fast, efficient and easy-to-use method for accessing and disseminating training materials. Now, what used to take days to deliver, only takes minutes.

The site has administrative capabilities that allow MCA to easily add new customers. New customers can be online and downloading materials within a matter of minutes.

InterCom also added an online questionnaire to give hotel administrators a reporting system that tracks the effectiveness of the training.